Our Work
Case Studies
We have experience in most major industries including energy, consumer products, healthcare, financial services, and technology. Our broad range of services encompasses most function areas at the intersection of strategy, execution, business and technology.
We were engaged by the client to deliver a Continuous Improvement program as part of their global transformation program. The client’s main objectives were to: Improve internal customer experience for the HR Services delivered, improve organisational alignment to end-to-end processes,
We were engaged by a Contact Centre services provider to: help them develop a process improvement competency, identify and implement Quick Wins, train, coach and mentor 6 Green Belts, facilitate the management team in selecting improvement projects, implement a process governance framework for operations.
We were engaged by a major UK Airport to help their Airside division implement a Continuous Improvement (CI) program. We were engaged by a major UK Airport to help their Airside division implement a Continuous Improvement (CI) program. While a number of improvement projects were successfully delivered by their trained Green and Black Belts over an 18 month period,
We managed the Change from the As-Is to the To-be and within 3 months of implementation, the resource utilisation levels started to rise and reached >80% with increased levels of customer satisfaction.
This project returned a more than £130K in additional revenues through the increased utilisation
We managed the Change from the As-Is to the To-be and within 3 months of implementation, the resource utilisation levels started to rise and reached >80% with increased levels of customer satisfaction.
This project returned a more than £130K in additional revenues through the increased utilisation
We were engaged by a major UK Airport to help their Airside division implement a Continuous Improvement (CI) program. We were engaged by a major UK Airport to help their Airside division implement a Continuous Improvement (CI) program. While a number of improvement projects were successfully delivered by their trained Green and Black Belts over an 18 month period,
We were engaged by a Contact Centre services provider to: help them develop a process improvement competency, identify and implement Quick Wins, train, coach and mentor 6 Green Belts, facilitate the management team in selecting improvement projects, implement a process governance framework for operations.
We were engaged by the client to deliver a Continuous Improvement program as part of their global transformation program. The client’s main objectives were to: Improve internal customer experience for the HR Services delivered, improve organisational alignment to end-to-end processes,
We managed the Change from the As-Is to the To-be and within 3 months of implementation, the resource utilisation levels started to rise and reached >80% with increased levels of customer satisfaction.
This project returned a more than £130K in additional revenues through the increased utilisation
We were engaged by the client to deliver a Continuous Improvement program as part of their global transformation program. The client’s main objectives were to: Improve internal customer experience for the HR Services delivered, improve organisational alignment to end-to-end processes,
We were engaged by a Contact Centre services provider to: help them develop a process improvement competency, identify and implement Quick Wins, train, coach and mentor 6 Green Belts, facilitate the management team in selecting improvement projects, implement a process governance framework for operations.
We were engaged by a major UK Airport to help their Airside division implement a Continuous Improvement (CI) program. We were engaged by a major UK Airport to help their Airside division implement a Continuous Improvement (CI) program. While a number of improvement projects were successfully delivered by their trained Green and Black Belts over an 18 month period,
We were engaged by a major UK Airport to help their Airside division implement a Continuous Improvement (CI) program. We were engaged by a major UK Airport to help their Airside division implement a Continuous Improvement (CI) program. While a number of improvement projects were successfully delivered by their trained Green and Black Belts over an 18 month period,
We were engaged by a Contact Centre services provider to: help them develop a process improvement competency, identify and implement Quick Wins, train, coach and mentor 6 Green Belts, facilitate the management team in selecting improvement projects, implement a process governance framework for operations.
We were engaged by the client to deliver a Continuous Improvement program as part of their global transformation program. The client’s main objectives were to: Improve internal customer experience for the HR Services delivered, improve organisational alignment to end-to-end processes,
We managed the Change from the As-Is to the To-be and within 3 months of implementation, the resource utilisation levels started to rise and reached >80% with increased levels of customer satisfaction.
This project returned a more than £130K in additional revenues through the increased utilisation
We managed the Change from the As-Is to the To-be and within 3 months of implementation, the resource utilisation levels started to rise and reached >80% with increased levels of customer satisfaction.
This project returned a more than £130K in additional revenues through the increased utilisation
We were engaged by a major UK Airport to help their Airside division implement a Continuous Improvement (CI) program. We were engaged by a major UK Airport to help their Airside division implement a Continuous Improvement (CI) program. While a number of improvement projects were successfully delivered by their trained Green and Black Belts over an 18 month period,
We were engaged by a Contact Centre services provider to: help them develop a process improvement competency, identify and implement Quick Wins, train, coach and mentor 6 Green Belts, facilitate the management team in selecting improvement projects, implement a process governance framework for operations.
We were engaged by the client to deliver a Continuous Improvement program as part of their global transformation program. The client’s main objectives were to: Improve internal customer experience for the HR Services delivered, improve organisational alignment to end-to-end processes,