Suspendisse interdum dolor nisi dui augue dapibus, egestas laoreet non tempor. Quisque consequat velit nec mi tortor maximus.
Suspendisse interdum dolor nisi dui augue dapibus, egestas laoreet non tempor. Quisque consequat velit nec mi tortor maximus.
Suspendisse interdum dolor nisi dui augue dapibus, egestas laoreet non tempor. Quisque consequat velit nec mi tortor maximus.
We do not believe in a-one-size-fits-all and hence our approach is a ‘make to order’ one. Every engagement with a potential client organisation is initiated by a diagnostic phase covering a number of things such as: the issues or opportunities the organisation is looking to tackle, the challenges they have faced to date in dealing with the issue or opportunity etc.
Based on the observations and analysis from the diagnostic phase, our team will put together the construct of a high-level solution along with any options if relevant.
We were engaged by the client to deliver a Continuous Improvement program as part of their global transformation program. The client’s main objectives were to: Improve internal customer experience for the HR Services delivered, improve organisational alignment to end-to-end processes,
We were engaged by a Contact Centre services provider to: help them develop a process improvement competency, identify and implement Quick Wins, train, coach and mentor 6 Green Belts, facilitate the management team in selecting improvement projects, implement a process governance framework for operations.
We were engaged by a major UK Airport to help their Airside division implement a Continuous Improvement (CI) program. We were engaged by a major UK Airport to help their Airside division implement a Continuous Improvement (CI) program. While a number of improvement projects were successfully delivered by their trained Green and Black Belts over an 18 month period,
We managed the Change from the As-Is to the To-be and within 3 months of implementation, the resource utilisation levels started to rise and reached >80% with increased levels of customer satisfaction.
This project returned a more than £130K in additional revenues through the increased utilisation
We have deep expertise in helping Clients select and implement back office technologies e.g., Enterprise Resource Planning (ERP) application.