We were engaged by the client to deliver a Continuous Improvement program as part of their global transformation program. The client’s main objectives were to: Improve internal customer experience for the HR Services delivered, improve organisational alignment to end-to-end processes,
We were engaged by a Contact Centre services provider to: help them develop a process improvement competency, identify and implement Quick Wins, train, coach and mentor 6 Green Belts, facilitate the management team in selecting improvement projects, implement a process governance framework for operations.